Often organizations have two functioning operations – one that adds value to the company and one that is considered an expense but necessary. Customer support is one that is considered an expense but a necessary expenditure at that. How can you reduce support costs? The answer – interactive computer troubleshooting.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
If your support staff caters to all customers who call the lines for whatever they complain or ask about, this does not only cost you money but time, as well. The reason an interactive computer troubleshooting is introduced in the market is because it is a practical way of offering customer support.
This system allows self-service, wherein customers will find the information they need through the dynamic, engaging and interactive computer troubleshooting. They don’t have to call customer support lines all the time and your support staff don’t have to deal with repetitive issues throughout the day.
As a result, they will become more productive and able to focus on customers who have relatively complex problems. This increases the quality of customer support because you are increasing the time you spend on each customer.
Today, customer support doesn’t have to be just a “necessary expenditure.” Instead, it can be an engaging one – a learning experience for all your customers by empowering them with information.
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