Your Complete Guide To Creating Effective Telecom User Guides

by | Mar 4, 2014 | Knowledgebase

The communications infrastructure keeps improving on a daily basis. The industry is always developing new ways to make the lives of the mobile phone users much better- mostly through new accessories, software, apps, etc.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Telecom user guides therefore, need to become better and straight forward. Many customers flock to telecom companies for their favorite devices, and they expect unique telecom user guides along with them.

For example, if telecom customers buy a mobile phone, they need a complete user guide to be able to use that mobile device well.  They ideal telecom user guide here need to have detailed instructions on how to use, make calls, recharge, voice-mail services, among other things. Each instruction is always provided along with specific digits to use. This way, the user or customer is therefore, free to set up a service desired.

It’s however, important to note that most telecom user guides are set up differently depending on the communications devices bought by the customer.

Yonyx make it easy for telecommunications companies to come up with effective telecom user guides for their diverse customer’s base. Learn more about what we can do for you now.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!