A better customer management can be achieved today by implementing a decision tree driven software. This is a new, innovative technology that allow multiple levels of self-service. Of course, customer support is still one of the key processes that a company must have.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
But, imagine when you have a software that can reinforce the work of your support staff. The decision tree driven software does enhance customer management by:
- Reducing the customers’ waiting time (if not completely getting rid of it)
- Reduce the amount of load your support staff bears
- Become more focused on important matters rather than being hounded by repetitive tasks throughout the day
- Empower your customers through diagnosing and fixing their own simple problems.
Even though you implement the decision tree driven software, which potentially enhances customer management. This does not mean that you will remove the “human touch” from the equation. It just means you have an alternative means of dealing with customers who have similar issues. So, your support staff doesn’t have to do simple repetitive tasks.
Customers today are already tech savvy and would want information right under their noses. The decision tree driven software can help further the reach of your customer management by offering customers what they need – information.
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