Technology has played a major role when it comes to customer support especially with the introduction of computer assisted troubleshooting guide. This new technology allows you to improve customer support by creating a whole new perspective of learning experience and service.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
If you are running your business, your customers are your bread and butter – thus this makes them an important asset and a priority. A seamless customer support is indeed required to boost your company’s growth and progress.
The introduction of computer assisted troubleshooting guide offers a seamless feature – access to a comprehensive database. Customers can use the information they can get from this database to diagnose and fix their own issues when deemed necessary.
It works just like a product’s FAQ or Frequently Asked Questions page, where people will learn the overview of the product or service and how it works. Only this time, it functions as a computer assisted troubleshooting guide. Having this technology doesn’t remove the live agent from the equation – instead it amplifies their presence by catering only the needs of customers with relatively complex issues.
If a customer’s problem has escalated, this is the time they can engage in live support. This way, the support staff can give ample amount of time to customers and not act like they are always in a hurry.
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