A decision tree driven software installation manual is an incredibly powerful, robust customer support mechanism, but that shouldn’t be the only tool that you offer customers during installation and troubleshooting.
To make the most of the decision tree driven software installation manual, you have to integrate it with your other customer service systems already in place.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Integration with a Helpdesk
Offering customer self service is a smart move for any type of software support. However, that doesn’t mean you can eliminate a helpdesk altogether. Opt for helpdesk integrated customer support and you’ll have an outlet for customers if they have questions about the decision tree driven software installation manual.
Integration with Social CRM Campaigns
Harness the power of social media and handle customer issues directly over third party websites. You can provide links to the decision tree driven software installation manual from your social media page and include it in your posts.
Integration with Wikis and KB Articles
Don’t let your existing Wikis and KB articles go to waste just because you implemented a decision tree driven software installation manual. All of these customer support tools should work together through carefully placed hyperlinks where relevant.
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