3 Steps To Improve Customer Satisfaction Through Your Website

by | Jan 10, 2014 | Automate Support, Customer Support, Knowledgebase

In today’s hi-tech world, a company website means everything to a business. Establishing a well branded website is one of the things that many businesses are using to fish customers. Since the internet has over a million users, websites have been designed to help trap online customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

But keep in mind that getting traffic to your site is different from converting the traffic to sales and customer satisfaction in the long run. Here are three steps to help you improve the functionality of your site to bring in buying customers.

With a website in place, customers expectations are very high. Customers expect real time answers and engagement in their queries. To be able to convert that traffic to real sales, real time engagement is what is essential to a customer service agent running the site. With real time engagement, customer satisfaction online will never be a factor.

Provide a knowledge base system to your online customers. Besides answering their questions, make the site more than helpful. Create a knowledge system with a list of FAQs for your customers to use. This makes it easy for customers who will prefer to go direct to the knowledge base as you serve others.

Making your site user friendly and easy to navigate through is the first step to success with customer satisfaction. Establish and design a website that has all the features that touch on customer points and finally make it user friendly.

Yonyx will help you publish your website content in  a way customers will like. The time to transform your customers’ online experience is now!

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Improve Customer Service using Decision Trees

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