Benefits of a Helpdesk Integrated Software Installation Guide

When your customers are installing software on their computers or mobile devices, issues may arise that require a troubleshooting guide. Instead of a typical FAQ for customer support, consider the benefits of providing a helpdesk integrated software installation guide.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Questions are answered immediately. 

As customers move through the installation process, compatibility issues and other problems may surface. A helpdesk integrated software installation guide doesn’t simply provide the information customers need, it provides an immediate answer to questions that may arise.

With the press of a button, your customers can connect to a helpdesk customer service agent and work through the installation process with expert help. Automated support and customer self service are in demand, but that doesn’t eliminate the need for a dedicated helpdesk for software installation.

Improve resolution rates.

Many problems that lead customers to call customer service can be handled with a decision tree driven guide. Though customers may still have questions, resolution rates will be much faster because customers have access to the information to install your software.

With a helpdesk integrated software installation guide, your customers have the option of self service or speaking to a representative. This combined power featured in a helpdesk integrated software installation guide improves resolution rates and resolves customer issues effectively.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree