Consistency and Productivity with Installation Guide Software

by | Apr 20, 2014 | Automate Support, Customer Support, Troubleshooting

The introduction of installation guide software in call center companies today allowed for more consistent and productive support workflow. In addition, it allowed for more efficient call center agents that keep customers satisfied and loyal. The software acts as a guide for agents instead of relying on predefined scripts.

Consistency and productivity with installation guide software

Consistency and productivity with installation guide software

The installation guide software automates the process of assisting customers whenever they have issues on product installation. Instead of letting customers read complex instructions from manuals, agents can offer seamless assistance so that the process becomes simpler and straightforward.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

There are two main benefits that the installation guide software can give your company namely –

  • Consistency
  • Productivity

It offers consistency throughout because the software will pull out information from your comprehensive knowledgebase. The information does not change and therefore is repeatable. This means to say that if there are a lot of customers with the same complaint or issue the resolution process can be repeated.

The agent doesn’t have to browse through hundreds of articles and guess whether it was the same solution offered to the previous customer. This way, it increases the productivity of your agents since the average handle time is significantly reduced, which allows them to deal with more customers than before.

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