When you run a call center business, support productivity is one of the things that you will always aim for on a daily basis. A lot of companies today are struggling on this arena and so the interactive troubleshooting booklet was introduced. By implementing such software, a company can stay ahead of competition.
The interactive troubleshooting booklet has become a company’s asset nowadays. It is unique, straightforward and easy to use allowing your agents to pull out necessary information in just a short period of time. This greatly reduces the average handle time on each customer that they deal with.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
When the average handle time is reduced, this almost automatically means they can handle a large number of customers on a daily basis. If this happens, the support productivity of a company greatly increases as well. It will always be a win-win situation.
If you want to increase the productivity of your call center agent, you need to empower them by giving them a useful tool that lessens their workload while ensuring that they provide working solutions to all customers they face every day.
Also, the interactive troubleshooting booklet allows your agent to sound like experts in the field without sounding scripted. The last thing you want for your agents is to hear them sound like they’re reading a generic script.
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