In the digital era, the customer’s demands are also increasing –
- Faster and efficient resolution process
- Easy but comprehensive knowledgebase
- Effective system that greatly reduces waiting time
All of these demands can be resolved by implementing a customer service booklet software. This software – especially one that’s from Yonyx – can help a company meet the demands of the tech-savvy customers.
How can the customer service booklet software help a call center company meet the demands of the current customers?
1. It offers faster and more efficient resolution process. The customer service booklet software pulls out relevant data from the comprehensive knowledgebase after the customer states the reason of the call. The agent will then craft out an efficient walkthrough so that the existing call script will be integrated into a content-rich script.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
2. It provides call center agents easy to understand yet comprehensive knowledgebase, which they can use during the resolution process. This makes information readily available when customers call regardless of how many times they’ve called.
3. It greatly reduces the waiting time since customers are given a walkthrough almost immediately after their calls.
Through all these, the call center agent productivity is greatly improved. They can handle more customers at a given time and they can be more efficient at what they do because their workloads have become lesser.
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