When you’re running a business, the best thing is not about the success you’re continuously enjoying but the consistent effort and processes that will let you maintain this success. Implementing an interactive user booklet is just one of the things that will help you in the process.
What can an interactive user booklet do for your business?
- Significantly improves first call resolution (FCR): This is one of the important factors in keeping a call center business alive. An agent who can resolve issues the first time a customer calls can be a big asset but this doesn’t have to be only with few agents. You can be consistent throughout because the entire company is using the same knowledgebase.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
- Extremely reduces the average handle time (AHT): When you improve first call resolution, you’re also reducing the average handle time you spend on each customer. Instead of dealing with a few customers in a given day, a call center agent can handle twice as much prior to the implementation of an interactive user booklet.
- Substantially improves customer satisfaction score or (CSAT score): When running a business, customer satisfaction is one of your goals because this is an important indication of success. The interactive software allows you to pull out all relevant data regarding a customer’s call so the resolution process is easier and faster.
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