Potential Benefits in Implementing Interactive Installation Guide

There is a reason why an interactive installation guide is made available for call center businesses. This software has actually taken the spotlight as opposed to relying on traditional business scripts you may have implemented in the past.

Potential benefits of implementing interactive installation guide
Potential benefits of implementing interactive installation guide

Here we will discuss all potential benefits that you can get if you implement an interactive installation guide successfully:

Average handle time (AHT) – The software can potentially reduce the average handle time that your call center agents spend on each customer they handle. When this happens, customers will appreciate you more for valuing not only your time but theirs as well.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

First call resolution (FCR) – When customers call you for the first time, they are expecting you to resolve their issues or answer their questions immediately because that’s what you’re supposed to do. An interactive installation guide serves as a walkthrough for customers only this time your agent assists the customers on what to do. It pulls out only the necessary information relevant to the question or issue so that the resolution process becomes easier and faster.

Consistency in processes – if you have implemented an interactive software, the agents can make notes on it at real time. The informative notes will be available to the next agent that faces the same problem. As your knowledgebase gets updated every time, it also improves consistency and efficiency in the resolution process. Even if senior staff will leave the business for better pastures, the information will remain there, which the new agents can use.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree