Enhanced Customer Relations Security with an Interactive Guide

There are various benefits of having an interactive guide as part of your customer relations department. This includes enhanced security especially if you successfully implement a platform that offers security controls like no other.

Enhancing customer relations through interactive guide.
Enhancing customer relations through interactive guide.

The interactive guide can effectively enhance customer relations security through the following aspects:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Anonymous access to your comprehensive knowledgebase. Most people don’t like it when they feel their privacy is being violated. You don’t know what a single website can do unless you read their “fine prints” all the time.

However, with an interactive guide – customer relations can be greatly enhanced since it gives anonymous access to your comprehensive knowledgebase. In other words, it is a free for all system.

It allows invited-only feature in its access. As the admin of the automated support platform, you can also set the system as “invites only.” This means that the only people who can access your comprehensive knowledgebase are those you’ve invited and duly registered on your site.

Often, this level of access or security is meant for internal use by your company’s employees.

If you’ve set the default as anonymous access, anyone can gain access to your interactive guides. Anyone who have troubles or concerns can be able to fix or diagnose their own problems as easily as a few clicks of a button.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree