An interactive booklet software is a sophisticated technological form of call scripts that uses no code. Your agents can create as well as implement a customer support workflow that allows them to free-wheel. It is like writing their very own script when they interact with customers.
The interactive booklet software has capabilities that go beyond the traditional customer support. Even for complex issues, the software can simplify the resolution process by pulling out only relevant data from your comprehensive knowledgebase.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
This enables the entire resolution process to be easily repeatable should there be another similar case. This frees your company from relying solely on IT, which could be time-consuming to say the least. The programming resources could take more time than you can imagine and this could place your company at risk of losing clients.
The interactive booklet software also eliminates the problems about the functionality and usability of call scripts that have been implemented by software techs who don’t have adept knowledge on what the workflow of customer support is.
With this software, call scripts used by agents can provide deeper knowledge to customers as well as hasten the resolution process. The procedure becomes repeatable and can greatly improve the productivity of your agents.
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