If you are a customer instead of the entrepreneur, how many times have you researched about the product or service you plan to buy or avail to know more about it? We bet – it’s many times. What better way to provide the information your customers need than to implement a self-service and interactive customer management manual?
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
The interactive customer management manual has the power to influence how you deliver the information that your customers need. This serves as a knowledgebase that is interactive, dynamic and offers a visual workflow. This makes customers interested as you offer information in the form of articles, instructional videos and informative images.
Customers make demands and sometimes they expect you to meet these demands. If you provide a way for them to know how to be realistic with their expectations, they won’t harbor ill feelings because they’ve already known ahead of time through your interactive guide.
How to satisfy customers?
Know their expectations: Customers expect you to answer each and every question they have about your product or service. They needed to know ahead of time that they’re purchasing or availing something of value. The interactive customer management manual can help answer these questions. In fact, it can even help with after-sales support.
Deliver timely and accurately: Generally, all customers would want you to deliver on time and in an accurate manner.
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