Customers have many expectations about the products or services that your business provides, and it’s important to act to satisfy these expectations. The expectations that they have can vary wildly depending on social CRM and customer experience. For example, they may expect a certain quality of customer service from you or a certain quality of product or service. Put yourself in their shoes. When you shop, you have expectations of what you’re going to purchase. If you’re buying an expensive or important item, you likely research it. How do you feel when the item you buy meets your expectations? How do you feel when it doesn’t? So, as you can probably tell, it’s essential to your business’s success to know what your customers’ expectations are so that you can meet them.
Everything you learn about a product or service contributes to your expectations for that product or service. These expectations can be implicit or explicit. You should be aware of both. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
An Example of When Customer Expectations Are Relevant
This is a good example of when being aware of customer expectations is essential to providing high quality service and creative customer support. With you being a customer service analyst, given the stress on technology in current times, many customers have expectations of technological performance. Many customers have expectations of what a new laptop, camera, smartphone, or tablet may be able to do. As a business, all of your employees that will associate with customers about a given product should be knowledgeable about that product in order to meet your customers’ expectations.
Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent.
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