How Multi-Authoring Capability Enriches Customer Service

Customer support as we know it will change at a huge pace with multi-author capability!
Customer support as we know it will change at a huge pace with multi-author capability!

Comprehensive API and AGI guides feature multi-authoring capability and advanced administrative interface, enriching customer service as we know it. With these features, comes a new form of an interactive troubleshooting guide and IT customer service. Multi-authoring capability features a lot of upside, here is how any business or franchise can benefit from this innovative form of customer management software:

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

  1. Muiti-Authoring Capability is Extensive – Each Yonyx guide can be edited simultaneously by multiple authors –  consequently the system alerts authors as they make revisions to each other’s work. This provides the opportunity for an article to be presented from various perspectives yet feature a consensus standpoint.
  2. Map View for Authors – Authors see how their graphs and charts come together in real time. This is the perfect blend of simplicity and sophistication. Authors can view each node and leaf as it comes together in the graph.
  3. Enhances Agent Productivity – This can be exceptionally beneficial to agent productivity. Call center agents can see changes as they unfold or make their own administrative changes with these administrative interfaces which allow for any article to be published or unpublished. For outdated applications and imperatives, this is an exceptional feature.


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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree