It is not easy running a call center company especially in a very competitive industry. However, implementing an interactive computer booklet can help you provide efficient customer support that will make your company stand out among your competition.
What does an interactive computer booklet do?
It can empower call center agents. Call center agents will find it easy to resolve customer issues and concerns if they are given the right tools. In this case, a software that is able to pull out only relevant data from your comprehensive database would suffice.
So, instead of letting your agents sift through hundreds of articles manually, why not implement an interactive computer booklet?
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
It lessens the workloads of call center agents thus allowing them to focus on more pressing matters. Since the software does things automatically, the information that agents need is available in just a short while. This allows for faster resolution process and lessening the time spent on each customer.
This ultimately results to lesser average handle time or AHT and will lead to more progress of your business.
It improves first call resolution (FCR). Customers will call you because they expect you to provide solutions for their problems. This is the reason why you must implement an interactive software, which will help the agent provide an efficient walkthrough to customers.
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