If your company is using an interactive user FAQ, there are many things that you can do to ensure that it can reinforce the success and further growth of your business. Here we shall list down all the things that you can take advantage of –
Call center agent consistency. Despite the reality that you are going to lose some of your reliable senior staff one day, having an interactive user FAQ allows you to have a knowledgebase that’s easily accessible. The only thing that an agent will do is let the software pull out all necessary information about the customer’s call.
Improves first call resolution. If there is one thing that customers don’t like to do, it is calling you back because their problem has not been resolved. By using this innovative software, you are empowering your agents to resolve issues as you see them.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Reduces average handle time. If you implement and use an interactive user FAQ, the time you will spend resolving a customer’s issue will be lesser compared to when you’re using the traditional call scripts and letting your agents pull out information manually.
Through all these things, you can improve the overall productivity of the entire call center business.
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