How Do You Take Full Advantage of Interactive Installation Manual

When can you truly say that a business has already achieved success? You can’t. Success is something that you cannot say for certain. It is a constant goal – never ending as long as the business is still in the market. However, an interactive installation manual can help you constantly attain this goal.

Taking advantage of interactive installation manual
Taking advantage of interactive installation manual

The question is how can you take full advantage of an interactive installation manual?

Consistency. An interactive installation manual helps in maintaining consistency throughout your company. As call center agents make notes or additional information on the software’s interface, this information becomes available for other agents to use.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

When customers call with similar or practically the same problem as the previous ones, the agents who will answer the call will walk the customer through the resolution process using the same information, which was edited before.

Increased productivity. There are various ways that you can increase the productivity of your agents by implementing an interactive installation manual. The software can reduce the average handle time that each agent will spend on customers that they handle.

They can also do it by ensuring first call resolution, which means that the customer doesn’t have to call back again for unresolved issues.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree