Failure to login Windows profile is one of the simplest, most common and repetitive problems your customers may be having. Instead of getting high numbers of calls from these customers, why don’t you setup a support alternative – user troubleshooting manual?
Often, corrupt user profiles are frustrating but relatively common for Windows. Your customer support would be teeming with angry customers if you don’t have proper alternative to resolve this issue.
The user troubleshooting manual could be just the thing that you need because it provides solutions depending on the error message that the customers receive.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
So, utilizing the user troubleshooting manual, how can you recover from the issue of failure to logon Windows?
A lot of times, you are facing corrupt user profile. The solution could either be fixing this problem or create a new account and transferring your data across the account you’ve just created.
Typically, corrupt profiles will bring you an error message of “profile service failed the logon” or “user profile failed to load.”
The user troubleshooting manual will walk your customers through two solutions, including –
Fixing the corrupt profile: This involves a quick restart of the PC. If the simple restart does not work, you can try booting into safe mode. This allows you to log into the Windows admin account.
Creating a new account: This may be your last resort if you cannot fix the corrupt profile. The manual will guide you through the solution so you can logon to Windows again.
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