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Create A Unique Interactive Customer Service Experience
Create a unique interactive customer service experience with a Yonyx Interactive AGI guide. The benefits are countless and endless. Customers despise consulting a paper-based customer care manual. Instead, engage them with an interactive customer service experience. Yonyx AGI Interactive Guides incorporate comprehensive API and robust content to procure a unique and intriguing customer service experience.…
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Do you know What Your Customers Really Want?
As a company are you now complacent with your success? Resting on your laurels? Or are you still hungry to know what makes your customers tick, what they really want from you? Do you know What Your Customers Really Want? If the answer to the last question is yes, then kudos to you! You have…
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CRM and The Virtual Help Desk – How They Affect Interactive Customer Service
Customer management software is the basis of customer relationship management or CRM. CRM also has a huge role in creating an original and resourceful virtual helpdesk integrated handbook? Yonyx customer management software is utilized in advanced CRM formats while utilizing a virtual help desk to improve overall CRM. Customer management software produces a map view for…
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Tips To Improve Call Center Agent Consistency
Productivity and consistency, the two initiatives of every call center agent. Call center agent consistency is highly revered by commercial organizations world-wide. Customer satisfaction depends on call center agents’ ability to provide exceptional and consistent customer service. Consistency takes on a variety of forms: high first call resolution rates, low average handle times and an expanded…
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Tips To Help Increase Agent Productivity
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…
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Improving Customer Service with Decision Tree Driven Interactive Self Help Guides
Customer service is very important to any business, and that is still true even now that most businesses have gone online. This may come as a surprise to some people who think that a simple FAQ section of their website can serve the same purpose as a good customer service representative. All a client has…
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Automate A New Interactive Customer Service Experience
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology. Automated support relies heavily on servers and web hosted interfaces. The theory behind automated support is that it…
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DECISION TREE DRIVEN INTERACTIVE GUIDES FOR CUSTOMER SERVICE
Like anything else, interactive customer support can take many forms, but the one that is the most useful by far is the decision tree. A decision tree is a tool used to find practically every possible solution to a problem in a systematic manner. It starts out with presenting a question or a problem before…
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What is Release 4.8? A Yonyx Innovation
Release 4.8 is one of the best features Yonyx offers. It is truly technology under the hood with a strong foundation. Over two-hundred plus minor and major versions of every Yonyx AGI guide are deployed across the industry. Furthermore, backups are frequented upon the smallest revision or edit. This allows for interactive service manuals to be…
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The Virtual Call Center Script – Deliver With Conviction
The virtual call center script is more than a mere format for agents to engage customers. It is a narration that should be delivered with conviction. It is a foundation to deliver exception customer service, it is the virtual call center script. There are many attitudes and tactics that any call center agent can utilize to deliver…
