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Top Factors to Consider When Deploying CRM
Customer relationship management (CRM) is one of the most talked about business. Contrary to what happened in the past, today’s customer wants to engage with his or her product. But should businesses simply deploy CRM without prior planning? According to recent Microsoft report, it’s wrong to deploy it without proper planning. Here are a few…
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Injecting a little Gung Ho! Into Your Business
The thing that keeps a business alive is the consistent flow of customers. What keeps the customers coming back though? The answer is an excellent customer experience provided by high quality customer service. Providing good customer service can only be accomplished through cooperative employees, which can be a difficult task for some owners. If you…
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Improving Customer Service to Meet Customer Demands
One form of providing customer service and a good customer experience is setting up phone system. This is extremely helpful when there is a vast amount of customers that outnumber how many of your employees can handle them. As such, there are two ways you can set up this system and should pick the one…
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Its all about the dumb stuff, stupid!
As I get older, I am getting dumber! May be not dumb enough to forget the proverbial glasses in my rear pockets before sitting down for dinner (ouch) – but enough to have given up on using the remote controls at friends’ houses & such … This got me thinking – perhaps most customer support…
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Social CRM is Building Relationships and Trust
In traditional CRM strategies, companies rely on the information they can gather from customers – which deviates from what it stands “customer relationship management.” How can relationships be built on information alone? Social CRM allows you to shift from information-focused to customer-focused strategy. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
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Top Three Steps to Excellent Customer Care
Grasping customer care can be daunting and elusive. After all, how do you ensure that your customers and you (business) walk away happy? Although taking customer care can be individualized, these three steps will guide you in providing excellent customer care overall. Be clear To quote William Shakespeare, “ambiguity breeds discontent”. You need to ensure…
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Effective Customer Retention Strategies That Work
Customer retention costs less than acquiring new ones. Unfortunately, many companies fall in the trap of spending a big part of their budget doing the latter. This is not so productive with today’s heated market competition. The following strategies will help your organization with customer retention. Engage customers This is one of the most effective,…
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How to Survive Customer Complaints
Sure as the sun will rise in the morning, at some point in the history of your business you will receive a complaint (most likely multiple ones) about the good or service that you are providing. If you somehow avoid this then you should receive some sort of lifetime achievement award or something. Assuming you…
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Not the CRM but the Social Media
Traditional CRM involves email communications, standard mail and telephone and its remake into social CRM today does not mean the traditional system has miserably failed or that it hasn’t helped many businesses yet. The traditional customer relationship management was believed to be cost-effective and can maximize profit for some businesses. Customers who are used to…
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What Does It Take to be Successful in Social CRM
Today, we’ve seen many companies delving deep into the realms of social CRM – thinking this must be the answer to our long-time business needs. However, few organizations have succeeded implementing a good social CRM strategy while others are struggling or terribly failed – why? What does it take to be successful in social CRM?…
