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Implementing Strategies for Social CRM
Social CRM is not a new method rather it is the evolution of the existing CRM. Your concern is not about the strategies associated with social CRM because that is already given. Your primary concern is how your business adopt this evolved method. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Meeting Your Customers’ Expectations
Customers have many expectations about the products or services that your business provides, and it’s important to act to satisfy these expectations. The expectations that they have can vary wildly depending on social CRM and customer experience. For example, they may expect a certain quality of customer service from you or a certain quality of…
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How to Manage Different Customer Types in Your Business
You need to provide high quality customer service to every customer, even the difficult ones in order to maintain good social CRM and customer experience. It’s awfully tempting to just ignore or even retaliate to rude, unruly customers, but it’s not worth it. If you learn how to appease difficult customers, this could do wonders…
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How can Social CRM Benefit You?
Companies shifting to social CRM is not just about adopting innovative operational technologies or models. If you look at its implementation in a particular business, it is actually a strategic but direct cultural transformation with regards to improving customer experience and relationships. Social CRM is relatively in its early stages but companies need to focus…
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How to Manage Relationships through Social CRM
Because of social media networks, information quickly travels the internet and customers pick up a lot while they do their own research. In line with this, they expect fast, relevant and accurate response if they post some issues or concerns relative to your product or service. The reason why businesses fail in this aspect is…
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How to Get Your Customer Service Policy Right the First Time
If you don’t want to waste time and money, make sure that you get your customer service policy correct the first time you draft it. If you have to redo the policy, you will have to go through the process of rolling it out again, which would be a huge pain. So, how can you…
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Customer Complaints: What to Notice and How to React
All business owners have experienced angry customers, hence the depletion of social CRM and good customer experience. If you’re a business owner and you haven’t experienced this yet, it’s coming. So it’s essential that business owners know how to deal with angry customers properly. Customers complain for a variety of reasons, and some of these…
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Social CRM up Close and Personal
Social CRM and PR has become very important partners in keeping businesses running. In fact, the PR aspect of a company controls the budget and authority of social strategy for all departments in your company. In many businesses, PR departments typically manage handle the social existence of your products and deal with the dynamic relationship…
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How to Use Social CRM to Boost Customer Engagement
Customer relationship management has been abuzz in recent years because, without customers a business can’t exist. Nevertheless, inasmuch as it’s remained firmly robust for a long time, CRM has also experienced numerous changes along the way. Today’s customers send millions of emails annually; are always on social media and spend more than 50% of their…
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Taking a Peek inside the World of Social CRM
Perhaps, you have heard about social CRM a lot of times already and you might be curious as to what it really is about. Social CRM stands for social customer relationship management, which has been a hot topic since its introduction online. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
