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What Should You Know about CRM Before You Implement One?
It is really challenging to navigate within the world of CRM or customer relationship management systems. You have to choose, implement and maintain the CRM system. But, before you choose and implement one there are several things you need to know first. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Technical Support Is Vital to Your Business
What do you think of when you think of a customer calling about your technical support? What sort of conversation do you think that would be like? Many times, calls like these make you think of fixing their technical issues step by step and also by the book. For example, imagine two servers that are…
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How to Adapt to Your New CRM System
Your new CRM system is a lot like a shiny new high-tech toy. CRM sounds great but if you cannot adapt to the new CRM system then the investment would become meaningless. Therefore, how will you adapt to the system? Here’s how: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting…
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Serving Self Service Information Using Multimedia
Customers consume self service information in different ways. They expect to get answers to all their questions when they come to your website-. If the information is adequate they’ll buy, or call your customer care representatives if it’s not. The best way to cut costs and convert these customers therefore, is to give them rich…
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Three Smart Ways to Improve CRM
Customer relations management is a key, if not the most important function of any organization. Without customers, no enterprise can claim to be a business- it will simply not make money. If you want to improve customer relations, you first have to: Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Simplifying the Seemingly Complex CRM Concept
Implementing a CRM system in your company is only the beginning. While this is a good strategy to invest into, the rest of your crew may not be entirely committed to use this into its full potential. This kind of attitude has led many companies into giving up even during at the early stages of…
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Easy Mistakes to Make With Customer Service
It’s common knowledge that finding a new customer to sell to is much harder than getting a repeat customer to continue to do business with you; however, there are so many retailers out there that just either don’t know or don’t care about this information. Most sales counter staff won’t even start their own sale…
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Debunking Some Customer Service Myths
Whenever people speak about businesses, the conversation usually gets around to talking about what challenges business owners face with trying to market and keep their customers. One common concern has to do with the amount of money that should be invested into customer service. Most people would assume that since this has the potential to…
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Why Scripted Customer Responses Can Hurt Your Business
The costs of running a customer care department are high. Customer care representatives have to be paid well in order for them to deliver accordingly. Managing and supervising customer service staff also takes time- this equals money and lost opportunity for any competitive business. Yonyx enables you to go beyond call scripts to utilizing decision…
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How to Be in Control with Your CRM Strategy
To put it bluntly, being in control with your CRM strategy is hard but can be done. How? The answer is training. People who are not properly trained and supported to implement and maintain CRM applications or databases will obviously not do amazing work. Only with training that these people can focus on productivity and…
