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Two Things That Hurt Customer Service Online
Businesses which treat great customer experience with the respect it deserves never fall behind when hitting sales targets is concerned. This is because customers want to be served properly and when their experience is good- they will reward you with their loyalty. Nevertheless, some customer experiences leave customers very angry. Yonyx enables organizations to create…
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Client Relationships in Times of Uncertainty
There are many things to be uncertain about in terms of the economy of the United States and the European Union. It’s something that we hoped we would never have to face, but unfortunately, adversity has come knocking right on our front door. There’s no way to escape this inevitability, and those businesses who have…
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How to Avoid Failing in Social CRM
Many businesses seem to fail at Customer Relationship Management or CRM. This is not because your genius ideas and concepts are misunderstood but because you failed to have solid connection with your audience or customers. If you keep doing what you’re usually doing like sloppy customer services and poor data keeping, these issues will undermine…
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A Courteous Attitude Wins Customers
Being friendly and helpful to a customer is not something that you can learn from a textbook or classroom. Sure, there are business related things that you can learn—like writing a memo—but some things like a good attitude cannot be taught. It has something to do with the deeper personal character of a person. Even…
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Using Social CRM to Improve Customer Experience
How can you optimize customer service through social CRM? Optimizing customer’s experience is achieved through the company’s efforts to measure performance across all aspects of business including – conversion rate, revenue per agent and contact, cost per contact on a per channel basis, lifetime value of customers and even the initial contact resolution. Yonyx…
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Transparency Equals Opportunity in Customer Service
Effective customer service is one of the biggest challenges most organizations face today. This is especially so for businesses, which established themselves several decades ago– customer service practices were a lot different back then. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive…
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Empowering Your Business by Combining Social and CRM
Successful businesses are not created but worked hard for. In other words, various factors interact and play a huge role to keep the company intact and running smoothly. One of the factors is customer relationship management or CRM. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
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Secrets to Serving Better Self Service Information Online
Websites have become some of the biggest routes of communication for most businesses. Most of your customers literally find your service by first landing on your website, before they proceed with a live visit. However, not all websites necessarily “convert” people into customers because of poor customer information on them. The message sent to them…
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What Your Customers Say About Your Business
Your business is nothing without satisfied customers, and that’s why it’s so vitally important that you provide quality customer service. Sure, you may have the best deals in town, but if people are not happy with the way you’re treating them, then your business is going to go down quickly. Word travels fast when it…
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Going The Extra Mile Brings Customer Satisfaction
The adage “customer is king” has never been more important and real as it is today. Businesses no longer exist in an environment that guarantees anything. With the rapid technological changes, attitude change in consumers and stiff competition in each market place, businesses have to survive for existence, literally. Yonyx enables organizations to create multi-media…
