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CRM becomes Crucial in Meeting Customer Requirements
There was a concept when the front and back office are two different entities – not the current CRM idea. This is the time when people of the front office have to talk face-to-face with customers and they are required to dress and perhaps bathe daily as well as develop good manners and communication skills.…
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Creative Ways for Improving Customer Self Service
Customer self service will grow as businesses seek for ways to boost their customers’ experience. Truth is that, achieving optimal customer satisfaction on your website, especially when they’re serving themselves is never going to be an easy task. However, you can try to make their self service experience, easy. Yonyx enables organizations to create multi-media…
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How to Create Useful Self Service Information
Is your business struggling with customer service? Do you have unmotivated, disgruntled or bored customer service representatives? If the answer to any of these questions is yes, you can find reprieve in customer self service information. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent…
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Components of Customer Interaction and CRM Applications
The primary function of CRM applications is offering organizations with useful customer interaction data. This is done through consolidating information from various social media networks and other channels like email and crafting this information into a single platform that can be analyzed. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Uses for Social Media In Customer Service
We all know that social media is a smart way to help promote your brand and reconnect with customers when they aren’t in your store. However, social media is increasingly becoming a great way to offer your clients even better customer service. People who follow the companies they love on Facebook or Twitter are demanding…
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Top Benefits of Using Self Service as A Business Strategy
Self-service portals have become very popular additions to modern business norms-for a good reason. With the fiercely competitive business environment, every business is trying to save on costs, provide the best service to suppliers, customers, and employees. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
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Online Tricks to Improve Your Customer Service
Do you truly know how your customers feel when they have experiences with your business? How do you currently solve a tough customer service problem or let your favorite customers know what a blessing they are to your business? There’s no denying that the experience customers have with your company is very important to them.…
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Self Service Information Customers Will Love
Self-service is one of the most creative customer service practices today. As more and more companies adopt it as an alternative to having customer care staff, challenges with the information provided to websites will rise. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with…
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CRM Makes Small Businesses the Best of its Class
CRM or customer relationship management is an essential component of businesses so that they become the best of their class. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Why Customer Relationship Management? Tech-savvy customers today spend considerable time using social media…
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Self Service From An IT Point Of View
One of the commonest questions businesses ask before adopting online self service is the IT behind it. Truth is, IT is crucial for the adoption of any online self service platform. When IT transits a “softer” part of the business-the customers, you have to let professionals do it for you. Yonyx enables organizations to create…
