-
New and Useful Tools for Great Customer Service
Call Queues When you choose to work with call queues you are able to create a prime experience for your customers. This is a great way to create playback music or make a recording of announcements about your business. This is also a great way to let your customer callers know when they will be…
-
The role of the IT department in customer self service
The IT department plays a crucial role in customer self service. It has an almost, sole responsibility of building self-service platforms, materials and guides to help users-customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. For this department to be efficient…
-
Social Media-Integrated CRM System is Not an Experiment
Social CRM is viewed as an experiment – which is not the case especially when it can increase the sales potential and productivity of your company. However, social media-integrated CRM system, when structured to receive data from customers, can become a huge asset to an organization. Data gathered through social media platforms must be fed…
-
How Online Technology Can Improve Your Customer Service
What are customers thinking of when they have an experience with your business? When was a time that you fixed a highly charged customer complaint? When was the last time you let your top customers know how thankful you were for their business? It’s pretty obvious that most customers are looking for a high quality…
-
Top Challenges of Adopting Customer Self Service
Customer self service has been here for a while, and the number of new entrants joining the bandwagon, is nothing short of impressive. Like all new ways of doing things, self service customer care models face a number of challenges. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
-
Using Social Media a Significant Part of Your CRM
Experts in CRM would say that “Social CRM” is simply inappropriate so we will cover those social media-enabled functions and capacities as plain CRM. For the last two decades, we have seen the integration of social capabilities into CRM considering it is one of the means that customers can communicate with companies. In fact, this…
-
Three Things Customers Want in An online Self Service Platform
Most businesses only think about self service because of the cost savings and efficiencies that come with it. This is wrong because they forget about a very crucial party in this association-the customer! What does a customer or user want in an ideal self service portal. Yonyx enables organizations to create multi-media flowcharts that replace…
-
Why Business Should Use Professional Customer Self Service
Customer self service is one of the fastest growing trends in customer relationships management. More and more businesses are taking customer support to their websites-where customers can search, and find answers to all the questions they have. Evidently, most modern websites have a search functionality, clear access to an FAQ section, wikis, blogs and others…
-
Why Now Is The Best Time For Customer Self Service
Businesses should give personalized, best services to their customers. They should also form personal relationships with hundreds, if not, millions of them, around the world depending on their market. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. No matter how smoothly…
-
Why Yonyx is The Best Sustomer Self Service Solution
Yonyx is an effective way to serve self service information customers can use. Here are some of the top reasons why your business needs to look to Yonyx as the most suitable creative customer service solution. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent…
