Three Things Customers Want in An online Self Service Platform

by | Jul 16, 2013 | Automate Support, CRM, Knowledgebase

Most businesses only think about self service because of the cost savings and efficiencies that come with it. This is wrong because they forget about a very crucial party in this association-the customer! What does a customer or user want in an ideal self service portal.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

The first thing users want is a portal, where they find the information easily. Without information, it’s quite impossible for a business to make valuable headway towards achieving maximum customer satisfaction in the self service route, hence need to invest in making information easy to find.

Customers also want consistency. Whether it’s deployed on social media or website, your self service platform has to send a specific message to its customers. Sending various messages to customers will only work to confuse them more.

Finally, customers want everything easy. While it’s impressive for your website to have a search function, customers want the results they want delivered to them easily. Combing through massive blogs to find their answers will simply not work for them.

Yonyx helps you publish your self service information in a way that customers will love, keeping all the above elements in mind.

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