Category: Automate Support
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Interactive Computer Manual | Empowering Employees in Customer Support
One of the most important skill that all employees not just those in customer support must have is empowerment. A lot of businesses tend to ignore this and so they risk not becoming a service leader in their own industry. If you want to stay on top of your chosen field, you must have empowered…
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How High FCR Raises CSAT Scores – The Egg Before The Chicken
It is essential to make both high first-call resolution and high CSAT scores a priority. Both are achievable and neither need to be neglected in order to attain the other. In fact, high first-call raises CSAT scores overall. There are many reasons why committing to first call resolution can pay great dividends in the end.…
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How High CSAT Scores Will Raise FCR – The Chicken Before The Egg
Inherently, the CSAT and First-Call Resolution relationship is examined from all angles. It has been established that both should be a priority. In some occasions, high first-call resolution will raise CSAT scores from a general perspective. If a business can deliver a solution and/or profitable result at an accelerated rate, this will reflect in CSAT…
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Significance Of Drawing Of A Decision Tree Map In Your Customer Care
Decision trees are with no doubt the best tools that facilitate decision making. Decision trees help in making the right decisions and getting rid of the worst a company can make. As a business you therefore have a choice to choose decision trees or the traditional decision making strategy. Yonyx enables organizations to create decision tree…
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How Can an Interactive Bible Improve Productivity in Customer Service?
More and more companies offering customer service today are utilizing an interactive bible – not for customers but used internally. And, this is all for the right reasons. The interactive bible greatly improves productivity in customer service. This is the primary benefit that companies can get in implementing one. So, how can an interactive bible…
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Interactive Computer Handbook | Resolving Issues the Right Way
When you’re working in a call center, one of the things that prevents you from improving your productivity is when customers are all calling for exactly the same thing. Imagine 20 customers calling with exactly the same problem and you don’t have any choice but to repeat the entire procedure of resolving issues over and…
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Interactive Computer Booklet | Proper Use of Call Center Scripts
When call center companies utilize interactive computer booklet internally, the need for call center scripts is reduced to a minimum but not entirely gone. The usefulness of call center scripts goes beyond just reading what customers want to hear. The interactive computer booklet is extremely useful when customers call you for assistance. In some cases,…
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Interactive Computer FAQ | Tips When Using Call Center Scripts
Several experts would agree that when you are a call center company and implement an interactive computer FAQ, you have to be careful in using call center scripts. It is not necessary to distinguish inbound from outbound contacts If you are going to use call center scripts, the interactive computer FAQ will help determine your…
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Common Mistakes Most People Make When Making User Manuals
When purchasing a product, a user manual is a tool that customers look forward to reading. The curiosity that feels them is too overwhelming. Their anxiety is settled once they reach a user manual. Unfortunately, their expectations are shortened on seeing a user manual that is full of mistakes. But how does a user manual…
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Here Is The Significance Of Decision Tree Software In Your Company
Decision making within an organization has been made simple with decision tree tools. It serves as a tool used to predict the outcome of a decision. The value that a business has to gain from using a decision tree affects its important aspects such as the financial performance. This tool has facilitated better decision making…