Category: Automate Support
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Automated Support System for Companies to Use
There are trends that people follow and put to good use. A good example is automated support, which is now a rising trend in a tech-savvy world. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. When viewed in companies perspective, automated support…
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Automated Support Provide Convenient Troubleshooting Guide
Whenever we have issues with our transactions or products, we have the tendency to call customer support. But, what if you are given an alternative like automated support, which you can access 24/7? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Automated support is the…
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Five knowledge base mistakes you should never make
Having a knowledge base for your customers is one way to succeed with your customer problems. The few problem solving knowledge bases have brought a positive impact to the business. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Success is however, experienced…
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Improvement Leads to the Optimum Customer Experience
Even if you are sure that your company entails the perfect business model, you must not forget that there is always a room for improvement. You should keep finding ways to improve the overall customer experience, decision tree, social CRM, creative customer support, etc. You must keep on guiding your employees and encouraging them to…
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How Automated Support Changes Customer Experience
As technology continues to advance, the way companies deal with customer support also changes. Things have become automated, which brings us to the resulting customer experience. Because of these changes, companies must keep up in order to stay afloat in a very competitive market. This is where automated support comes in. Yonyx enables organizations to…
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Top self-service knowledge base mistakes you must avoid
Your knowledge base determines how successfully you’re able to inform your customers through self-service information. Most businesses however find it challenging and that’s why more and more customers report poor experiences. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. To steer your…
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Great Customer Service, within your bounds
Providing ultimate customer experience with creative customer support is not that easy and there is much more to do while providing great customer service. According to the perception of people, physical departments that are available within your store limit the customer service; however, it is an extremely wrong thinking. The first time any customer visits…
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Brand, an Inevitable Reality In Marketing Your Business
As the world has turned into a global village, people are more conscious about choosing a particular brand. The majority of customers recognize brands with just a logo of that company. Whether it’s food, technology, electricity, and any other facility, a brand name is associated with it. The particular names of brands have made it…
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Automated Support Frees Up Company Support Staff
Customers would tend to call customer support for any reason – inquiries, troubleshooting and resolving issues. This does not mean your company has failed in delivering high quality customer service. There is nothing perfect in this world and you should stop thinking you’re giving them flawless service or product. Automated support becomes a weapon that…
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Knowledgebase Access 24/7 Helps Customers with Issues
Today, companies are always looking for ways that they can improve their quality of service as well as customer experience. It basically starts with customer support. Providing customers a comprehensive knowledgebase that they can access 24/7 is one of the ways you can achieve this goal. Yonyx enables organizations to create decision tree driven interactive…