Category: Automate Support
-
Meeting Your Customers’ Expectations
Customers have many expectations about the products or services that your business provides, and it’s important to act to satisfy these expectations. The expectations that they have can vary wildly depending on social CRM and customer experience. For example, they may expect a certain quality of customer service from you or a certain quality of…
-
How to Get Your Customer Service Policy Right the First Time
If you don’t want to waste time and money, make sure that you get your customer service policy correct the first time you draft it. If you have to redo the policy, you will have to go through the process of rolling it out again, which would be a huge pain. So, how can you…
-
Customer Complaints: What to Notice and How to React
All business owners have experienced angry customers, hence the depletion of social CRM and good customer experience. If you’re a business owner and you haven’t experienced this yet, it’s coming. So it’s essential that business owners know how to deal with angry customers properly. Customers complain for a variety of reasons, and some of these…
-
Developing a Brand for Your Business
A brand is a name that you give to your products or services to make them easy to refer to and think of. You sell your products under this name. Customers talk about your products using this name. So, you need to pick a name that is well suited to your products and services and…
-
Small Businesses Need Customer Service Too
Business owners face a lot of problems, like finding new customers and maintaining old ones. It doesn’t matter whether you own a small business or a large one; customers are essential to any business. They will always be a topic of conversation among business owners, and rightfully so. Small business owners may be under the…
-
The Importance of Customer Service Leadership
Do you want your new customer service policy to take off and be a success? Then you need to step it up as a customer service leader and show other employees how to act by leading the way. You need to be actively involved if you want to improve the quality of customer service that…
-
Understanding Customer Types and Maintaining Customers
A lot of businesses devote a lot of time to attracting new customers. However, the process of recruiting new customers should only take 20% of your energy and time. It’s easy to get caught up in the habit of trying to attract new customers with special deals or advertisements. It is definitely important to bring…
-
Outsource with an Expert Call Center to Increase Performance
If you want to be successful, you have to be efficient at inbound and outbound calling and customer acquisition. Yonyx can help you maximize the revenue you obtain from every customer interaction. We are the top center for inbound and outbound calling and customer acquisition. If you’re interested in hearing about our inbound calling performance,…
-
How to Draft a New Customer Service Policy
You need to be explicitly clear with the details of your customer service policy, or else you risk it normalizing to whatever your company’s culture or tradition is. This may not be a bad thing if your company’s culture or tradition is satisfactory, but being clear about the policy will never hurt you, so it’s…
-
What You Need to Know About Customer Service
What does ‘customer service’ entail? It can mean one of two things. It can mean providing your customers with courteous, professional experiences as they do business with your company. However, it can also refer specifically to one department, the customer service department. This department works directly with customers to solve their problems and handle their…