Category: CRM
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Best Practices for Telecom Customer Relations Over Social Media
Social media is becoming the preferred customer support channel across a wide array of industries. For the telecom industry in particular it is a valuable channel, making telecom customer relations best practices over social media all the more important. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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The Quintessential Customer Relations Guide for the Software Industry
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer retention and loyalty. Yonyx enables organizations to create decision tree driven interactive…
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A Guide to Telecom Customer Management Best Practices in 2014
The telecom industry has become highly competitive and the markets have achieved the level of saturation. In such a scenario, customer retention gains the number one spot on the priority list of the companies. Latest surveys suggest that a fulfilling experience with their telecom service provider is what matters the most to the customers. Concessions,…
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Best Practices for Customer Service of Software Companies
Software companies must carry out best practices to enhance their customer service. What are these best practices that software companies can carry out to improve customer service? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Treat your support staff well. There are…
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Employing Interactive Customer Service for a Far Advanced IT
Advanced IT can only do so much, which is why employing an interactive customer service can help in making progress. Companies have started adding interactive customer service, which means their IT department is already far advanced. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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What Makes a Decision Tree Driven IT Troubleshooting Special?
There are good companies but there are better companies. These better companies have a decision tree driven IT troubleshooting method in place. What makes it special? Here are the reasons that decision tree driven IT troubleshooting can make your company better – Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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Using Convenient Interactive Software for Customer Management
A lot of companies are having problems with customer management, which is why the use of a convenient interactive software has been introduced in the market. This type of approach is especially useful to avoid congestion in your support lines. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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How to Use Helpdesk Integrated Customer Management Software
There is nothing more annoying than wasting so much time on repeatedly mundane issues. This can be solved by helpdesk integrated customer management software. Many companies are now turning to this approach because it can save them so much time while improving productivity of support staff. Yonyx enables organizations to create decision tree driven interactive…
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Reasons Why Social Media Sites Must Be integrated in CRM
The reasons why CRM has to evolve in a business can be summarized into one phrase – customer-oriented. However, to fully concretize the reasons, let us look at some statistics specifically on the reasons and the ways people use data and information. 1. More than 90% of the general population want social media presence for…
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Understanding the Specifics of Social CRM for Better Business
As you probably know, CRM (Customer Relationship Management) is composed of three business facets – marketing, service/support and sales functions. All of these things have a purpose of moving customers from potential to existing ones. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…