Category: CRM
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The Negative Impact of a Bad Customer Experience on Your Business
Photo by Dany Kurniawan An estimated 46% of unsatisfied customers share their negative customer experience about products and services, as opposed to 30% of satisfied customers. They vent their frustrations over social media platforms. These complaints leave a lasting impact after bad experiences. With the advent of social media, customers have now found a voice to…
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Recognizing the Power of Social CRM in Collecting Actionable Insights
Do you recognize the power of social CRM in bringing you a step closer to success? If you still don’t, you should – because it’s one of the best tools that evolved in the market today. What are the abilities and power of social CRM? 1. Collect ideas and useful content from conversations and converting…
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The Impact of Social CRM on Individual Customer’s Experience
Integrating social media to traditional CRM systems can bring more power in your data collection. Apart from bringing together all information from different levels of organization, you also collect data from your customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. This gives you a…
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Top 3 Reasons Why Your Business Needs to Implement Social CRM Today
Implementing social CRM for your business plays a significant role in your marketing and customer service success. It is a creative customer support system that amplifies customer experience, giving you an edge over your competitors. If social CRM is not a part of your customer relationship management strategy, your business might be losing several opportunities…
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How to Create a Positive Customer Experience After A Bad Online Review
Photo by Markus Winkler With the prevalence of customer review sites such as Yelp and social media networks, it’s not a surprise when your business receives negative customer reviews. You should minimize any issues and offer creative customer support in an effort to create a positive customer experience. However, you can turn the customer who gave you…
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Social CRM allows you to Innovate and Cater Customers Buying Cycle
Customers know how to shop in a timely manner but before they do – they usually shop around and make comments or ask questions on your social media page. If you have successfully implemented social CRM, you are able to ‘listen’ in to their conversations or monitor your social media pages effectively. Yonyx enables organizations…
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Why You Need A Visual Knowledge Base For Your Business
If your business has survived this far by mainly relying on text-only communication channels, now is a time you should consider a mantra change for better results. Recent research has revealed that most customers prefer visual information compared to text. This could explain why Pinterest is popular than Twitter. Yonyx enables organizations to create decision…
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Social CRM Trends to Know About the Customer Experience for 2014
Social CRM is one of the creative customer support tools available for the purpose of enhancing customer experience and building a loyal customer base. Only with the use of social CRM will you achieve the goal of delivering a superior customer experience through creative customer support. Yonyx enables organizations to create decision tree driven interactive guides…
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The Dos and Don’ts of Social CRM From a Customer Support Analyst
Social media proves to be a great platform for marketing and relationship building with the customers. As a result, businesses should include social media as a part of their customer relationship management strategy. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Social CRM is a…
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Customer Satisfaction is Equal to a Positive Customer Experience
When you provide high quality service, initially customer experience may be considered positive but this does not automatically mean customer satisfaction is achieved. For instance, when a skilled representative answers the call of a customer, the initial impression would be positive but when it comes to the resolution process and the customer realizes that he…
