Category: CRM
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How to Use Social CRM to Expand Your Customer Base via Social Media
Social CRM is a fast catching trend that connects businesses to both existing and potential customers. With millions of people around the world joining the social networking bandwagon, social CRM offers immense opportunities to expand your customer base by delivering an excellent customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Important Statistics to Know About Social CRM and Customer Support
More businesses than ever before are offering creative customer support through social media channels. If you don’t believe that social media has a major impact on the customer experience, let the following social CRM statistics change your mind. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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What are the Best Practices in Social CRM that You Can Follow?
There is nothing more valuable than using social CRM and getting exactly what you expect. But, you should know how powerful social media really is. Once you understand the basics, you are now ready to use social media to its full potential. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Great Benefits CRM Has On Your Sales And Conversion Optimization
The CRM used in every business plays a unique role in its collective operations. It can help an organization discover new leads, qualify those leads and allow sales teams to follow through them, yielding loyal customers in the end. This post will tell you how a customer service CRM can help you grow your profitability.…
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Best Practices For Dealing With Customer Compaints Using Social CRM
Many customers are utilizing social media platforms to voice complaints, and social CRM helps businesses successfully resolve these issues and create a positive customer experience. Here are some of the best practices when using social CRM to respond to customer complaints that a customer support analyst would share. Yonyx enables organizations to create decision tree driven…
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How to Make the Most Out of Your Newly Implemented Social CRM
Many companies today face the challenge of becoming customer-focused rather than product-focused. With the introduction of social CRM into the system, this has become a lot easier and more convenient. In the absence of internal processes that may hamper such growth, the transition can be quite automatic. Yonyx enables organizations to create decision tree driven…
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2 Technologies Your Company Needs to Improve the Customer Experience
With innovations in IT customer support and CRM, technologies exist that greatly improve the customer experience, especially while troubleshooting a problem. It’s important to focus on the most two most important technologies that impact the customer experience. Social CRM and automated support are the keys to providing creative customer support in 2014 and beyond. There…
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3 Killer Strategies That Will Boost Your Online Customer Service
Most of your customers probably use one online channel or the other to interact with your services and products. On one hand, some customers are using online mediums to read what other users say (and contribute sometimes) yet still proceed to buy from your local store. On the other hand, some of your customers expect…
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Enhance Your Chance in Obtaining Success by Using Social CRM
All companies are trying to implement social CRM today. This is not only because it is an ongoing trend but also because it can be deployed to add value to a company. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. However, the…
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How To Succeed With Social CRM Despite The Challenges Facing It
Social CRM can be a weapon to use in succeeding as a business, but it comes with its own set of challenges. Truth is, many companies rush to set up social media pages for their businesses but spend less time thinking about possible challenges they could face. Yonyx enables organizations to create decision tree driven…