Category: CRM

Each customer is unique in terms of tastes and preference. But, most – if not all, want five things from companies that ensures a positive customer experience. What are five essential things that create a positive experience? Respect: All people, in general, want respect. Running a business is not just kiss and tell. You must…

To yield higher customer satisfaction, businesses must focus in offering exceptional service to ensure a positive customer experience. This means to say that the customer experience is directly proportional to customer satisfaction. Furthermore, it means doing nothing wrong and doing business operations exceptionally. When people say “there is no shortcut to success,” they mean exactly as…

Before the digital era, customer retention and loyalty were two interchangeable terms used to denote keeping customers. Today, true loyalty comes from creating opportunities that generate customer experience, which could lead to retention and loyalty. When customers are truly happy with their experience and are satisfied with your brand, they broadcast their feelings through social…

With the right analytical tools and metrics, achieving positive customer experience may be challenging but not entirely hard. These tools can help you recognize the driving forces behind customer loyalty that will create opportunities of success. Every entrepreneur must commit to these forces to ensure business growth. What are the key points in obtaining positive…

A lot of businesses today have not yet acknowledged that customer experience in the digital era is beyond just providing quality service or product. It is all about whether customers show their satisfaction or dissatisfaction publicly through the use of social media. With incredible convenience – just a few clicks actually, they can set out…

You’re probably aware about customers who are not easy to please. Positive customer experience would be a little challenging when it comes to this type of customer. What better way to alleviate the issue than using social CRM as your primary tool? How will you generate positive customer experience by using social CRM? Strip yourself…

It doesn’t matter how much money you throw for your marketing efforts if you cannot commit to “listening” to what your customers say. You might say that this is the oldest trick in history but it still works in achieving positive customer experience until today. Unfortunately, not all corporate owners know how to listen to…

Customers are improving in taste preferences everyday. In the current world of business, it is differentiation that sets one apart from the competition. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers would want to go for something that is beyond ordinary. Today, social media…