Category: CRM
-
Different Layers of Rules in Social CRM for You: Part Five
The previous posts are all about the other four layers of rules in social CRM and we’re nearing the end of this six-part layers. The next layer of rules in social CRM is the criticism layer. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. The…
-
Complete List Of 3 Things That Enhance Your Customer Care
Many businesses struggle to enhance their customer care. They would call meetings, schedule trainings for their customer care team but nothing seems to work. Customer care becomes a huge challenge to this companies and it becomes more of a nightmare. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
Some Pointers on Creating a Great Customer Service Survey
We’ve all seen them—little blurbs at the bottom of our receipts asking us to take a quick customer satisfaction survey, usually promising us a free Whopper in exchange. Or we’ve been on the phone and heard a recording ask us to stay on the line and take a survey. Whether or not we actually do…
-
Different Layers of Rules in Social CRM for You: Part Four
Previously, we’re done with the three social CRM layers of rules and we’re now going to tackle the fourth one. The next on the list would be the measurement layer. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. When we talk about…
-
Different Layers of Rules in Social CRM for You: Part Three
We’ve dealt with two different layers of rules in social CRM in previous posts namely – segmental layer and business layer. The next one on the list would be the service layer. Related Article: How decision tree driven interactive guides bring smiles to your customer? In the service layer, we are talking about the expectations…
-
Here Are Signs That Show Your Customer Service Is Poor
Photo by Negative Space Bad customer service will make all your customers switch to your competitors. It’s funny that an organization will not notice this until an angry customer confronts them. It is, therefore, something an organization should take seriously. The first thing is to observe your customer service. But, that shouldn’t worry you anymore.…
-
Tips for Providing Excellent Customer Support Via Facebook
By now, you’re probably aware that Facebook is the most popular social media site in the world, and probably one of the most popular websites ever. People use it to connect with family and friends, and businesses use it to reach out to customers. And sometimes customers use it to reach out to businesses. Here…
-
Providing Fantastic Customer Service Every time Via Twitter
With the proliferation of social media platforms such as Facebook, Google Plus and Twitter, customers have many new avenues for obtaining customer service. Each site presents its own challenges for handling the customer experience, and Twitter is no different. Here are some pointers for handling customer service issues and complaints over the micro-blogging site. First,…
-
Basic Rules of Social CRM that Companies Should Follow
Most business entrepreneurs engage in social CRM without really having full grasp of the concept and its implementation within the company’s existing system. This is not to say that they have not understood its importance but this is to say that they have not learned in-depth how to implement and integrate social media into CRM.…
-
Different Layers of Rules in Social CRM for You: Part Two
Previously, we’ve dealt with segmental layer as the first layer of rule in social CRM. Now, let’s talk about the second layer – which is the business layer. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The business layer refers to the…
