Category: CRM
-
Be Careful Using Online Surveys to Enhance The Customer Experience
The title of this post may be over-dramatic a bit, but recent data has shown that there is a degree of fatigue with online customer service surveys. Think about it: how many times have you been surfing the web, and a pop-up will appear notifying you that you’ve been selected to complete a survey. Each…
-
If You Implement Social CRM – Might as Well Do It Right
We have already entered an era where customers have most of the control when it comes to conversation – thanks to social media like Facebook and Twitter. If you are going to implement social CRM – the evolved version of CRM, you might as well do it right – from day one. Yonyx enables organizations…
-
Social CRM – The Company’s Response to Social Customers
When you’re running a business, customer support is about focusing on what customers want and need. There is no exception to this rule and social CRM is your response to the increasingly social customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. In order to…
-
DIY: Going at it Alone During the Customer Service Experience
With the rapid changes in technology in today’s world, such as social media sites, email and increasing automation, it’s no surprise that customer service has been impacted. Think of the last time you were having a problem with a tech device or service, and needed troubleshooting—chances are, you were encouraged to take appropriate steps by…
-
Some Quick Information on Resolving Customer Experience Issues
There are many channels available to customers to help troubleshoot problems and manage other customer service issues. There’s email, chat programs as well as the tried and true telephone. But which of these do customers use the most? And which were they the most satisfied with? A recent post on Zendesk sheds some light on…
-
Why Social CRM Is Important For Your Business?
Social CRM entails engaging with company’s customers through conversations on social networks and cannot only help businesses win maintain customers, but also win new ones. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Considering the fact that many people use social networks, social CRM remains…
-
The Importance of a Good First Impression in Customer Service
We’ve all heard the saying that “first impressions count,” and nowhere is this more true than in the customer experience arena. While we hear the maxim often, we don’t really hear much about the data that backs this up. In a recent post on Zendesk, the results of a survey conducted by Dimensional Research showed…
-
Social Media Revolutionizes CRM for Better Business
What makes social media so powerful that it can either make or break your company? Social media is the hottest trend to all people from all over the world. There are billions of users across countries, which you can tap as potential customers. This makes social CRM a very important aspect of doing business. Yonyx…
-
How To Reduce Business Risks With CRM
All businesses start with risk on the part of the enterprise, including Yonyx. Running a business means investing your money into something without being 100% convinced about the outcome. Many entrepreneurs succeed just because they risked a million dollars. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
-
Troubleshooting Customer Service Issues Over Chat Programs
Just fifteen years ago, the traditional method of handling customer complaints and issues was either over the phone, or face to face. The times have changed, and technology has opened many other avenues for troubleshooting customer experience issues, and chat programs are one of the key methods. There are some advantages to chat over email,…