Category: CRM
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The Best Ways to Delight Customers Having Complaints
At some point in time in the history of your business, you might have received complaints and if you have not gone through a complaint, you are definitely blessed but you never know when in future a customer complaints you regarding the goods and services that you are providing. Being realistic—even if you are providing…
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How to create better customer experience
Cultivating a better customer experience, from what you have is one of the best things you can do to give new life to your business. While some “backward” businesses are fixated on the old ways of the telephone, sending automated scripts to customers and delayed responses to emails, your business can breathe some fresh air…
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3 Ways to create exceptional customer experience
Your business contributes customer experience in the market ecosystem whether you like it or not. Also, whether you work at it or not, your customers are entitled to their own sentiments about your process, products or services. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Make Your Help Desk Effective In Troubleshooting Customer Problems
In modern time— multiple business strategies are present with different criteria. However, people have acknowledged many of the strategies and have rejected some. Since the last few years —there has been seen a wave of development in every field and so in the field of business. Every company should have a separate decision tree, which…
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The Overall Personality of Your Employees Matters A Lot
The meaning of customer service is more than what we know. It is beyond just a method of assisting the customers with your product and service. The customer service is a wide concept, which entails the technicality of customer experience. it starts with the efficiency of your help desk and goes through the actual purchase…
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Traps about Social CRM Companies must avoid
It is hard to overemphasize the significance of social CRM to companies nowadays considering that social media like Facebook and Twitter have already been used as channels for getting in touch and building relationships with customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. However,…
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Understanding customer experience (you have it but don’t know that you do)
Every company (yours included) provides a reasonable level of customer experience one way or another. Whether you create consciously or not, your customers will always have an experience with you. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Some of it may…
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How to improve customer experience in three steps
Every day businesses rush to change their customer experience strategies. With the rush involved the new adopted strategies are never the different from the old ones. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Investigate your customer experience techniques probably they need…
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Providing Honorable Customer Service is the Asset of a Successful Business
One of the major reasons why an extensive list of customers endorses your company across the world is the way you treat the customers. The customer service provided by your organization is highly cherished if you preserve the dignity and esteem of customers. In order to attract more and more customers you should deal with…
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Plan Your Decision Tree to Provide Excellent Customer Experience
The wave of technology has covered almost every field and is widely used everywhere in this modern time. With the technological revolution, multiple ways have evolved to deal with it. As far as business is concerned, technology can sometimes act as a hurdle in the smooth methods of giving good customer experience, however in such…