Category: Customer Self Service
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How to Get Started with Interactive Decision Tree Modeling
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Understand the…
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How Automation Can Either Help or Hurt the Customer Experience
Automating certain aspects of the customer experience can lead to an enhanced experience that results in customer retention and loyalty. However, automation reaches a point when it can actually hurt the customer experience by removing the personal touch from the interaction with your company. Yonyx enables organizations to create decision tree driven interactive guides for…
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What Does Yonyx Do to Actually Improve the Customer Experience?
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Use an Interactive Decision Tree to Improve the Customer Experience
Improving the customer experience is something your business should strive for in every customer interaction that occurs, and you must not neglect the experience of seeking creative customer support. One way to greatly improve the customer experience that also lowers operational costs is to offer an interactive decision tree to help with troubleshooting issues. Let’s…
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Basic Mistakes To Avoid When Providing an Interactive Decision Tree
Your business may already understand the benefits of providing creative customer support through an interactive decision tree, but are you making the same mistakes that many businesses make? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Take a look below at the basic mistakes that…
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Why You Still Need a Helpdesk With Your Interactive Decision Tree
An interactive decision tree automates customer support, allowing customers to resolve many troubleshooting issues on their own. That does not mean, however, that a decision tree eliminates the need for a helpdesk altogether. On the contrary, a decision tree and a helpdesk should go hand in hand to create the optimal customer experience. Yonyx enables…
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Automated Support Is The Biggest Customer Experience Trend Of 2014
Recent polls indicate that 75% of customers believe automated support makes the customer experience convenient when troubleshooting or resolving issues. Catering to the preferred customer experience is easy when you set up automated support through an interactive decision tree and social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How Technology Helps Businesses Thrive In Customer Service Today
Keeping your customers happy through the delivery of fast, accurate and convenient service is crucial for building long term customer loyalty. But it’s not the only thing that matters. Your business should consider and balance customer needs with their own business goals like productivity, regulations compliance and revenue growth. Yonyx enables organizations to create decision…
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What You Can Learn About the Customer Experience Through Social Media
Your company shouldn’t be doing all of the talking on social media sites. Too many businesses only focus on their brand or products when engaging customers on social media. Instead of using social CRM to promote your brand, consider what you learn about the customer experience when you take a moment to listen. Yonyx enables…
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Interactive Decision Tree | Walks Customers through Troubleshooting
The interactive decision tree walks customers through troubleshooting without the help of live customer representative. It gives customers a series of items or questions related to the current situation they are in. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. How does it work in…