Category: Customer Self Service

Many business owners are constantly looking for ways to know their customers’ expectations and needs since this is where good customer experience stems from. Often, it branches out to the basics of human behavior such as emotions, biases and impulses integrated into their decisions. Yonyx enables organizations to create decision tree driven interactive guides for…

As a business owner, you are going to make decisions that carry a multitude of risk to your company – as well as to your career. Everyone in the company must be aware of the customers’ attitude and make an effort to build not only the company’s reputation but also trust. Yonyx enables organizations to…

Marketers are often perceived as people who push and convince customers to buy products or avail services. If you are a marketer, there are a few useful tips you could use to improve customer experience. Assist customers to reach their goals. You should not push products or services on customers. This does not make you…

Marketing, sales and customer support are three different aspects of business that are often focused on customer experience. They are geared towards collecting data that will quantify customer reactions after doing business with them. If for instance you want to satisfy customers, what better way to do this than improve overall customer experience? Yonyx enables…

When you are trying to improve customer experience, you have to embrace the fact that as a business owner – you’re always wrong. You will face overly demanding customers and you’ll probably end up being yelled at because your customer support was slow, downright bad or poor. Sometimes, these judgments are too unfair but that’s…

Different people will have different levels of customer experience. A lot of them don’t care a lot about how big or small a business is just as long as they get what they want. Regardless of business industry, customer experience will always be a goal that entrepreneurs often set for themselves. Yonyx enables organizations to…

Business owners, marketers and even service providers are all taking full advantage of the opportunity to improve the traditional customer experience. As mobile devices become popular such as tablets and smartphones, there has been an explosion in intelligent, personalized and comprehensive mobile solutions that all can use. Yonyx enables organizations to create decision tree driven…