Category: Customer Self Service

A customer service apprenticeship is a great way for you to learn the techniques and skills necessary for providing outstanding customer service. The knowledge you learn will be able to be applied to a number of different professions and situations—from government jobs to retail or even telecommunications. Keep in mind, however, that most customer service…

You might be able to offer great deals, but if you can’t deliver those deals with professionalism and courtesy, you might as well forget having any sort of repeat business. Unless you can get your customers to return to your store, there’s no way that your business will survive. Hopefully with time your customers will…

Having great customer service is the only way a good business can survive. Sure, you can offer deals and specials to try to lure customers into your store, but there’s no way they are going to stick around unless your staff is providing excellent customer service. A business without repeat customers is bound to be…

Customer service commonly refers to a couple different things. It can mean the actual concept of customer service itself, or it can be referring to the department within a company that primarily handles customer service. Customer service occurs any time an employee interacts with a customer—that can be before, during, or after a purchase, and…

When we say, “customer service,” we mean the ability to provide your customers with experiences that are professional and positive while they purchase either goods or services from your company. Similarly, it can also refer to the department within a business that is responsible for effectively carrying out the customer service of the entire company.…

The most important thing to remember about great customer service is that you shouldn’t make a promise that you can’t keep. Building trust with your customers and clients is key to keeping their business. If you say that you can make a delivery by Monday, then you better make sure that delivery is on time!…