Category: Customer Support
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Reduce High Volume Customer Complaints | Interactive IT User Guide
Businesses that are hearing the same customer complaint over and over again are sometimes at a loss with how to attack the support issue head on. An interactive IT user guide is an excellent tool that can resolve the problems that result in high volume customer complaints. Yonyx enables organizations to create decision tree driven…
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Where Can I Publish My Decision Tree Driven IT Installation Guide?
After you’ve worked hard to create a decision tree driven IT installation guide, it’s time to publish it and make customers aware of its existence. You have a few options for online publication including your website, a landing page, or a Yonyx catalog. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Why Create a Helpdesk Integrated IT Installation Guide for Support
IT companies often do not provide a level of support that satisfies demanding customers. To meet the expectations of a diverse customer base, opt for a helpdesk integrated IT installation guide because it blends a helpdesk and automated support into one tool. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Best Practices for e-Commerce Websites | The Customer Relations Bible
E-Commerce websites paved the way for customer self service, as more and more customers were able to research and purchase retail items without the help of a store employee. Customers, therefore, expect the self service to continue should there be an issue with a purchase, return or account information. Yonyx enables organizations to create decision…
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2 Things That Best Drive Customer Experience Within An Organization
Perfect customer experience does not automatically sprout out. There must be things you are doing differently. And perhaps doing things differently does not mean being complex. A company might have just realized that simple things override the complicated ones. And to do this, companies have made sure to achieve the minimum standards rather than…
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Interactive Telecom Troubleshooting FAQ Helps Users Connect Devices
As consumers in the telecom sector realize the capabilities of connecting devices together, a number of troubleshooting issues are inevitable. To make the process understandable for even the most computer illiterate, offer an interactive telecom troubleshooting FAQ. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Teamwork Makes a Decision Tree Driven Computer Troubleshooting Guide
While it’s important to focus on how you will publish and distribute your decision tree driven computer troubleshooting guide, it’s also important to think through how your company will actually create it. Read on to discover how Yonyx enables the teamwork required to create such robust customer support tools. Yonyx enables organizations to create decision…
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Implementing Interactive IT Manual for Better Customer Support
Anyone can offer customer support but not everyone can be better at it. If you want to be better, you have to step up to higher grounds and implement an interactive IT manual. The manual will serve as a co-pilot for your support staff so they don’t have to deal with repetitive tasks or issues…
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How To Gain Optimum Clarity In Your Customer Service
Customer service is an enormous strategy that a company selects to implement. It is a strategy that determines the success and failure of a company. If wrongly implemented then it will forever remain a draw back in a company’s success. It entails a lot of concepts and every company must get it right. As…
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Best Practices for IT Customer Management That Every Company Must Know
Many companies in the IT industry make the mistake of failing to manage customers effectively. When a customer purchases your IT product, your job as the seller is far from over. Take a look at the following IT customer management best practices: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…