Category: Customer Support

  Perfect customer experience does not automatically sprout out. There must be things you are doing differently. And perhaps doing things differently does not mean being complex. A company might have just realized that simple things override the complicated ones. And to do this, companies have made sure to achieve the minimum standards rather than…

  Customer service is an enormous strategy that a company selects to implement. It is a strategy that determines the success and failure of a company. If wrongly implemented then it will forever remain a draw back in a company’s success. It entails a lot of concepts and every company must get it right. As…

Many companies in the IT industry make the mistake of failing to manage customers effectively. When a customer purchases your IT product, your job as the seller is far from over. Take a look at the following IT customer management best practices: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…

Customer service addresses, experience, satisfaction and loyalty. If you are a start up, these are the major aspects your customer service needs to address. However most organizations look at customer service as a department and for formal purposes. The focus in all these aspects has completely deviated resulting to a competitor switch. Yonyx enables organizations…

  There is nothing as annoying as problems. No one wants to experience problems and that is why they work hard not to encounter them. However entrepreneurs understand that problems are part of the business journey. And indeed the problems help them to work harder. But the fact is that problems should never be welcomed.…