Category: Customer Support
-
Interactive Installation Booklet | Modern Method of Customer Support
Technology has given businessmen a way to make things easier. An interactive installation booklet is more than just a knowledgebase or database for your company. It will contain important information that can fix or answer customer issues and questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…
-
User Interactive Software | An Efficient Walkthrough for Customers
Various companies would benefit from a user interactive software. It provides an efficient walkthrough for customers who need assistance. Instead of calling customer support all the time, they can access your knowledgebase easily through this automated system. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
-
Best Practices for Creating an Interactive Manual for Customer Support
With the technology available, settling for a one-dimensional FAQ or knowledge base is only a disservice to your customers. As you create dynamic customer support mechanisms, make sure that you follow the interactive manual best practices to provide an improved customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
-
Why Customer Experience Management Is Important To Your Business
Customer experience is a differentiating factor in the current entrepreneurial world. As a result many companies have embraced customer experience as the main strategy to keep their business growing. As the business world changes, customers too are constantly changing. Customers today need overboard satisfaction. To achieve this customer experience management needs to be embraced.…
-
Interactive Computer Manual for Blue Screens and Machine Hangs
One of the most frustrating problems that customers have in the computer industry is when it does not start automatically or you encounter an alarming issue such as machine hanging and blue screens. One way to ease troubleshooting for a computer service firm is to have an interactive computer manual. An interactive computer manual can…
-
Getting High Quality Customer Support through Interactive User Guides
How many people are on queue in your customer support lines? Ten is bad enough – having more than that could be disastrous for your company. What should be the best solution when it comes to this? The answer – interactive user guide for customer support. What happens when customers wait in line for the…
-
A Guide For Improving the IT Customer Experience Through Social Media
If your company is looking for ways to improve the IT customer experience, look no further than the possibilities offered by effectively using social media. By implementing social CRM into your customer support plan, the IT customer experience will be greatly enhanced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
-
Here Are 3 (More) Ways To Win More Customers
As much as customers can be so difficult to deal with, they are easily attracted by simple things. Its therefore beneficial for any business to invest their money and time in winning customers. Once you succeed in winning customers, retention strategies will come after. Right now you need to concentrate on making them your…
-
Quick Guide for Choosing a Customer Management Software
When it comes to customer management, there is a quick guide you must follow when you choose a software. If you are going to choose a customer management software, here are a few things to guide you – The software must act as a co-pilot. It must perform its duties alongside your staff, while the…
-
The Role of Social CRM in Helpdesk Integrated Telecom Customer Service
In the past, the telecom industry has relied on the telephone support of call center customer service agents to handle all customer inquiries and to resolve issues. With the advent of social media, however, social CRM has become the key focus of helpdesk integrated telecom customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…