Category: Customer Support
-
How To Effectively Use Decision Trees In Customer Service (Caution)
Decision trees estimate with enviable accuracy, the kind of customer responses you can expect or give for the best experience. Yet, they cannot be used randomly for just about everything. Truth is, your business cannot survive on customer decision trees alone to achieve the desired customer satisfaction. However, it can achieve greater customer satisfaction if…
-
Using Interactive User FAQ When Printers Cannot Connect to PC
Most of us rely heavily on our computers simply because it made things easier for us ever since it was introduced in the market. But, when things like printers don’t connect to your PC, how can support companies able to handle the sheer number of customers waiting on their support lines? Best Solution Using an…
-
The Secrets To Getting Best Customer Support Outcomes
Satisfied customers are the dream of every business. All of them clamor to have satisfied customers but go about it differently. Yet, achieving happy customers are not really rocket science if you follow the guidelines below. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Let…
-
User FAQ Software | Alternative Customer Support for All Industries
Many entrepreneurs in various industries are struggling to find ways of improving customer support. There are many ways to achieve this and one of these is the user FAQ software. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What does it mean…
-
Interactive Installation Booklet | Modern Method of Customer Support
Technology has given businessmen a way to make things easier. An interactive installation booklet is more than just a knowledgebase or database for your company. It will contain important information that can fix or answer customer issues and questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…
-
User Interactive Software | An Efficient Walkthrough for Customers
Various companies would benefit from a user interactive software. It provides an efficient walkthrough for customers who need assistance. Instead of calling customer support all the time, they can access your knowledgebase easily through this automated system. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
-
Best Practices for Creating an Interactive Manual for Customer Support
With the technology available, settling for a one-dimensional FAQ or knowledge base is only a disservice to your customers. As you create dynamic customer support mechanisms, make sure that you follow the interactive manual best practices to provide an improved customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
-
Why Customer Experience Management Is Important To Your Business
Customer experience is a differentiating factor in the current entrepreneurial world. As a result many companies have embraced customer experience as the main strategy to keep their business growing. As the business world changes, customers too are constantly changing. Customers today need overboard satisfaction. To achieve this customer experience management needs to be embraced.…
-
Interactive Computer Manual for Blue Screens and Machine Hangs
One of the most frustrating problems that customers have in the computer industry is when it does not start automatically or you encounter an alarming issue such as machine hanging and blue screens. One way to ease troubleshooting for a computer service firm is to have an interactive computer manual. An interactive computer manual can…
-
Getting High Quality Customer Support through Interactive User Guides
How many people are on queue in your customer support lines? Ten is bad enough – having more than that could be disastrous for your company. What should be the best solution when it comes to this? The answer – interactive user guide for customer support. What happens when customers wait in line for the…