Category: Customer Support
-
Interactive Computer Troubleshooting Could Get You More Business
If there is one thing that a business cannot do without, it is customer support. Without it, a business cannot cater to the needs of the customers or address issues. However, a company without an alternative means of support would waste precious time and effort. The solution – interactive computer troubleshooting system. How can it…
-
Create An Ideal Customer Experience With Software Installation Manuals
Customer expectations have never been higher. Companies are consistently struggling to try and satisfy their customers with more exceptional strategies in this case, customer experience is not enough. A business has to combine service with an ideal customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
-
Give Your Customers A Decision Tree Driven IT Troubleshooting Handbook
Customers are tired of being redirected to a ‘contact us’ page to try to get a hold of your company in case they run into an issue with your product or service. Being unable to track down someone to get a simple answer is one of the main reasons why customers end up switching companies to…
-
Improve Support | Tips From the Software Customer Relations Bible
Businesses often struggle to know where to turn to for advice that actually improves customer support. For the software industry, look no further than the tips provided by the software customer relations bible. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Tip #1: Automated Support…
-
Enhance Your Software User Booklet By Making It Interactive
With the modern technology available, a software user booklet can be more than a collection of text and a few tables and figures. Take the customer experience to new heights with the help of an interactive software user booklet and robust customer support mechanisms. Yonyx enables organizations to create decision tree driven interactive guides for…
-
Three Best Ways To Create An Effective User Manual For Your Customers
A user manual is everything in a telecom business. Yet, many telecom companies struggle coming up with an effective user manual for their customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. When creating a good user manual develop a profile of your user by…
-
Turn Your Computer Installation Manual Into Creative Customer Support
When a customer purchases a computer or related hardware and software, they expect to receive some sort of computer installation manual to help get them started. Instead of offering the typical computer installation manual, transform the basic material into creative customer support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
-
Save Money By Providing a Decision Tree Driven User Guide for Support
If your business is looking to cut expenses to increase profits, then consider implementing a decision tree driven user guide to cover customer support. You will not only save money in the process, but deliver a better customer experience as well. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
-
Understanding the Basics of Computer Troubleshooting Guide
Customer support is all about understanding what your customers want and adjust accordingly to their desires. The introduction of a computer troubleshooting guide has taken customer support to a whole new level. When it comes to self-service, the computer troubleshooting guide should answer the following major questions – How much should you spend on such…
-
Unique and Interactive FAQ Software to Handle Customer Issues
Customer support should be multi-channeled. Meaning, customers should be able to keep in touch with you in various ways – not just through email and phone. One of the channels could be a unique and interactive FAQ software, which customers can gain access to 24/7. How does an interactive FAQ software be able to handle…