Category: Customer Support
-
Advanced Interactive Customer Management for the IT Industry
Customer management is one of the most important aspects in the IT industry thus the introduction of interactive approach to reinforce the system. If you operate an IT business, an interactive customer management allows you to make the most of your comprehensive database. Most companies create useful content into their website. If they can weave…
-
Best Four Customer Relations Management Best Practices
Many companies who have implemented a CRM strategy fail to get it off the ground. Among these companies, there are some who are satisfied with the little success that the CRM tool is doing while there are others who are just unable to pick up the pieces and fill the gaps. But there are also…
-
Significance Of A Customer Experience Management To A Business
Customers now have got access to many channels of communication. Some of the channels that have been established include the popular phone calls, emails, online live chats, social media platforms among others. But these channels are not enough to achieve that superb customer experience that organizations need. There is still a gap that needs to…
-
How to Improve Your Software Installation Manual and Customer Support
Improving customer support is a never ending process that involves evaluating and updating your support mechanisms to better resolve issues. A software installation manual is a great starting point to transform the robust types of customer support offered. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
-
Learn How To Listen To Your Customers Across Multiple Channels
Listening to customers is in any business’ best interests. You have to keep listening to your customers and what they want if your business is to continue surviving. Listening to customers enables you to keep pushing forward, and growing. Here are a few tips for you. Yonyx enables organizations to create decision tree driven interactive…
-
Best Practices for Providing Decision Tree Driven Customer Service
High quality customer service seems to elude the technology industry, but with a few simple steps your company can provide decision tree driven support that leaves your customers satisfied. By adopting the following decision tree driven customer service best practices, your company will be poised to meet customer demands. Yonyx enables organizations to create decision…
-
Benefits of an Interactive Troubleshooting FAQ for Customer Support
If you haven’t noticed, many business have turned to an interactive troubleshooting FAQ to handle customer support. The reasons for the switch to automated support include reducing expenses, increasing resolution rates, enhancing the customer experience and making support available 24/7. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
Best Practices for Telecom Customer Relations Over Social Media
Social media is becoming the preferred customer support channel across a wide array of industries. For the telecom industry in particular it is a valuable channel, making telecom customer relations best practices over social media all the more important. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
-
Decision Tree Driven IT Customer Service | Automate Customer Support
Automating customer support is no long a dream of customer service specialists. With advanced technologies and robust support mechanisms, it’s possible to deliver decision tree driven IT customer service to automate support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Do customers really want automated…
-
A Quick Guide to Improving Customer Management for IT Companies
For many IT companies working with advanced technology comes naturally, but sometimes customer service and management lags behind technical advances. To help IT companies better serve their customers, we’ve put together this IT customer management guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. After…