Category: Customer Support
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Learn How To Listen To Your Customers Across Multiple Channels
Listening to customers is in any business’ best interests. You have to keep listening to your customers and what they want if your business is to continue surviving. Listening to customers enables you to keep pushing forward, and growing. Here are a few tips for you. Yonyx enables organizations to create decision tree driven interactive…
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Best Practices for Providing Decision Tree Driven Customer Service
High quality customer service seems to elude the technology industry, but with a few simple steps your company can provide decision tree driven support that leaves your customers satisfied. By adopting the following decision tree driven customer service best practices, your company will be poised to meet customer demands. Yonyx enables organizations to create decision…
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Benefits of an Interactive Troubleshooting FAQ for Customer Support
If you haven’t noticed, many business have turned to an interactive troubleshooting FAQ to handle customer support. The reasons for the switch to automated support include reducing expenses, increasing resolution rates, enhancing the customer experience and making support available 24/7. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Best Practices for Telecom Customer Relations Over Social Media
Social media is becoming the preferred customer support channel across a wide array of industries. For the telecom industry in particular it is a valuable channel, making telecom customer relations best practices over social media all the more important. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Decision Tree Driven IT Customer Service | Automate Customer Support
Automating customer support is no long a dream of customer service specialists. With advanced technologies and robust support mechanisms, it’s possible to deliver decision tree driven IT customer service to automate support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Do customers really want automated…
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A Quick Guide to Improving Customer Management for IT Companies
For many IT companies working with advanced technology comes naturally, but sometimes customer service and management lags behind technical advances. To help IT companies better serve their customers, we’ve put together this IT customer management guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. After…
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The Quintessential Customer Relations Guide for the Software Industry
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer retention and loyalty. Yonyx enables organizations to create decision tree driven interactive…
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IT Customer Service Bible | More Than Just Technical Support
One might expect the IT customer service bible to be filled with technical jargon describing advanced troubleshooting and customer support mechanisms. While that is an essential piece, there is a lot more to the IT customer service bible than just providing technical support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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How to Create An Interactive User Handbook for Customer Support
Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. An interactive user handbook is…
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A Guide to Telecom Customer Management Best Practices in 2014
The telecom industry has become highly competitive and the markets have achieved the level of saturation. In such a scenario, customer retention gains the number one spot on the priority list of the companies. Latest surveys suggest that a fulfilling experience with their telecom service provider is what matters the most to the customers. Concessions,…