Category: Customer Support

in Customer Support

Building customer loyalty is a challenge for nearly all businesses, yet very important. To help you get ahead of the curve, here are five tips to help you enhance your customer loyalty. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Go where customers are…

Avoid These 2 Common Errors Companies Make Using Social CRM Techniques

Jan 30, 2014

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in CRM, Customer Support, Knowledgebase

Social CRM is an incredibly powerful tool that helps businesses provide creative customer support and improve the customer experience. To do so, however, social CRM must be carried out with the best practices. Otherwise, you won’t see the results you were hoping to get out of social CRM. Yonyx enables organizations to create decision tree…

Social CRM | Getting in Touch with Customers Effectively

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Many entrepreneurs would say that social CRM is the new customer relationship management system. However, it is just the evolved form to get in touch with customers – both existing and potential ones – effectively. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Social media,…

What You Can Learn About the Customer Experience Through Social Media

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in CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting

Your company shouldn’t be doing all of the talking on social media sites. Too many businesses only focus on their brand or products when engaging customers on social media. Instead of using social CRM to promote your brand, consider what you learn about the customer experience when you take a moment to listen. Yonyx enables…

Social CRM | The Leveling Up of Customer-Company Communication

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Social CRM has been in the spotlight ever since social media platforms were introduced in the industry. Through it, the two-way communication between customers and the company has been made possible. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The integration of…

3 Things Your Business Doesn’t Know About Social CRM But Should

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The good news is that more and more businesses of all sizes recognizes the benefits of social CRM and are implementing campaigns. The bad news is that many businesses are unaware of a few key points necessary to get the most out of their social CRM campaign. Yonyx enables organizations to create decision tree driven…

My Business Has Social Media Profiles Set-Up. Isn’t That Social CRM?

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No, but it’s a start! Setting up profiles for your company on social media websites is the first step in social CRM, but it’s certainly not all that’s entailed. Let’s look at how you can turn a basic business profile page on Facebook or a similar website into a successful social CRM campaign. Yonyx enables…

3 Unique Ways To Earn Customer Loyalty (Revisited)

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in Customer Support

There is more to customer loyalty rather than the popular discount programs offered to customers. Companies who have felt contented and sill using discount programs to earn customer loyalty have failed miserably. Times have changed and customers are wiling to get a much expensive product as long as it suits their needs perfectly. Perhaps,…

Interactive Decision Tree | Walks Customers through Troubleshooting

Jan 28, 2014

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