Category: Customer Support
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3 Things Your Business Doesn’t Know About Social CRM But Should
The good news is that more and more businesses of all sizes recognizes the benefits of social CRM and are implementing campaigns. The bad news is that many businesses are unaware of a few key points necessary to get the most out of their social CRM campaign. Yonyx enables organizations to create decision tree driven…
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My Business Has Social Media Profiles Set-Up. Isn’t That Social CRM?
No, but it’s a start! Setting up profiles for your company on social media websites is the first step in social CRM, but it’s certainly not all that’s entailed. Let’s look at how you can turn a basic business profile page on Facebook or a similar website into a successful social CRM campaign. Yonyx enables…
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3 Unique Ways To Earn Customer Loyalty (Revisited)
There is more to customer loyalty rather than the popular discount programs offered to customers. Companies who have felt contented and sill using discount programs to earn customer loyalty have failed miserably. Times have changed and customers are wiling to get a much expensive product as long as it suits their needs perfectly. Perhaps,…
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Interactive Decision Tree | Walks Customers through Troubleshooting
The interactive decision tree walks customers through troubleshooting without the help of live customer representative. It gives customers a series of items or questions related to the current situation they are in. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. How does it work in…
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Interactive Decision Tree | The Latest Trend in Customer Support
Have you ever wondered whether you can offer customer support on-screen? With the interactive decision tree, you can. However, this should not be used as a replacement for customer support. Rather, it should only be used as an alternative – for customers to access the comprehensive knowledgebase in troubleshooting their own issues or problems without…
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How To Create Useful Customer Conversations, Not Campaigns
Talking about yourself or what you are about (all the time) will not win the damsel on a first date. The same principle applies in social media customer service management. Your customers are not ready to hear your rhetoric about how awesome your product is all the time through endless promotional campaigns. They’re on those…
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How to Build Your Business Based on Customized Service Today
One of the biggest growth challenges facing businesses today is the fact that it has become extremely hard to offer unique customer service. For cash strapped businesses, one-size-fits-all seems to be the order of the day, yet it can be catastrophic. Your business needs to focus on customized service if it is to make any…
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Oh…Team Spirit! Is this the Solution To The Customer Service Puzzle?
When your customer service reps work in sync, it’s easier for you to deliver great customer experiences. This article gives you a few reasons why you must focus on building customer reps’ cohesive spirit as a key ingredient for customer service success. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Integrate Marketing Campaigns with Social CRM Techniques
No marketing strategy improves the customer experience to its optimal level in isolation. Because of this, marketing managers take a holistic approach towards marketing campaigns and integrate traditional campaigns with social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Integration of social CRM and marketing…
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Interactive Decision Tree | What Makes it Beneficial to Companies?
There isn’t much to say about the efficiency of technology in bringing beneficial things to a company. Apart from making your staff efficient and productive, it also continues to advance thus introducing even more powerful tools including the interactive decision tree. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…