Category: Customer Support
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The Negative Impact of a Bad Customer Experience on Your Business
Photo by Dany Kurniawan An estimated 46% of unsatisfied customers share their negative customer experience about products and services, as opposed to 30% of satisfied customers. They vent their frustrations over social media platforms. These complaints leave a lasting impact after bad experiences. With the advent of social media, customers have now found a voice to…
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Why Your Customers Prefer An Interactive Decision Tree for Support
While the human touch has not completely vanished, customers do prefer to handle troubleshooting issues on their own as part of the customer experience. An expert customer support analyst would agree that customers would rather work with a decision tree. Your business can make this possible through an interactive decision tree that is in line with…
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Recognizing the Power of Social CRM in Collecting Actionable Insights
Do you recognize the power of social CRM in bringing you a step closer to success? If you still don’t, you should – because it’s one of the best tools that evolved in the market today. What are the abilities and power of social CRM? 1. Collect ideas and useful content from conversations and converting…
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The Impact of Social CRM on Individual Customer’s Experience
Integrating social media to traditional CRM systems can bring more power in your data collection. Apart from bringing together all information from different levels of organization, you also collect data from your customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. This gives you a…
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Two Best Ways Of Differentiating Customer Service In Your Business
Customers are obsessed with customer service. Unfortunately, many businesses are doing things in a similar way, expecting differently. Yet a few of them continue to run customer service differently reporting immense success in the process. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. If you’re…
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Why Your FAQ Doesn’t Cut It | Intro to Decision Tree Customer Support
You may think your FAQ does the job when a customer is troubleshooting an issue, but look at your recent helpdesk call logs. You’ll find that your FAQ only leaves your customers with unresolved issues that could be solved by creating a decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
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2 Crucial Lessons Your Business Can Learn From Bad Customer Experience
Very few companies have succeeded in offering an effective customer experience to their customers because most of them leave their customers frustrated. Yet establishing an online customer experience strategy might just turn the whole situation to something productive. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Top 3 Reasons Why Your Business Needs to Implement Social CRM Today
Implementing social CRM for your business plays a significant role in your marketing and customer service success. It is a creative customer support system that amplifies customer experience, giving you an edge over your competitors. If social CRM is not a part of your customer relationship management strategy, your business might be losing several opportunities…
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How to Create a Positive Customer Experience After A Bad Online Review
Photo by Markus Winkler With the prevalence of customer review sites such as Yelp and social media networks, it’s not a surprise when your business receives negative customer reviews. You should minimize any issues and offer creative customer support in an effort to create a positive customer experience. However, you can turn the customer who gave you…
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Social CRM allows you to Innovate and Cater Customers Buying Cycle
Customers know how to shop in a timely manner but before they do – they usually shop around and make comments or ask questions on your social media page. If you have successfully implemented social CRM, you are able to ‘listen’ in to their conversations or monitor your social media pages effectively. Yonyx enables organizations…
