Category: Customer Support
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How To Make Customer Service Your Competitive Advantage
Price is no longer the only factor that matters if you want more customers on your side. However, you can be sure that without good customer care, you have no customers! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. This also implies you only have…
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Traditional to Modern Marketing for Positive Customer Experience
A successful business entirely depends on how you identify your customers, their needs and expectations and the time that they want it. Everything will depend on your customer’s personal experiences. So, if you have in-depth knowledge of this context, you can market your product more efficiently. Yonyx enables organizations to create multi-media flowcharts that provide…
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Consider the Advocacy Factor in a Positive Customer Experience
In order to achieve a positive customer experience, it takes more than just excellence in financial performance. In fact, it has little – if not nothing – to do with it. Customers who switch from one brand to another would either express satisfaction or frustration with the previous brand and it is not because of…
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Here Is How To Understand Customer Targeting in Your Business
Customers indirectly run your business. Customer targeting is therefore, one of the most significant things an entrepreneur should think about before starting a business. An entrepreneur should think about the products and services to bring to the market and what audience do the products suit. It would be unpleasant to start a business without a…
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The Art Of Creating Value Through Customer Experience
There are so many reasons why an entrepreneur should choose to send a “Thank You” email to customers. Perhaps it’s to show appreciation to your customers or to merely improve relationships. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. One little known fact about customer…
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Customer Experience | Key Step to Business Excellence
Majority of the businesses today have suffered execution gaps, which can potentially wreck their plans of achieving better customer experience. Entrepreneurs should start thinking that business excellence is equal to a positive customer experience. Customers should be your highest priority when it comes to integrating new systems. Yonyx enables organizations to create multi-media flowcharts that…
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Customer Experience Depends on Customer Expectations and Needs
Many business owners are constantly looking for ways to know their customers’ expectations and needs since this is where good customer experience stems from. Often, it branches out to the basics of human behavior such as emotions, biases and impulses integrated into their decisions. Yonyx enables organizations to create decision tree driven interactive guides for…
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3 Steps To Improve Customer Satisfaction Through Your Website
In today’s hi-tech world, a company website means everything to a business. Establishing a well branded website is one of the things that many businesses are using to fish customers. Since the internet has over a million users, websites have been designed to help trap online customers. Yonyx enables organizations to create decision tree driven…
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Things that Help Companies Improve Customer Experience
Today, advancing technology helps in making modern life easier and more convenient. Companies are now able to lessen the time required to manufacture products and thus enhancing the companies growth. This makes them able to withstand the fluctuating economy. What are the things that can help companies improve customer experience? Well-informed Decisions: Your expertise and…
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How To Create A Sticky Customer Experience In Your Business
Achieving a sticky customer experience can be very tricky to many businesses. This is because, for most organizations, customer experience is a onetime thing. It ends once the customer leaves. In reality, this kind of organization will not survive a long time in the market, hence the high number of businesses failing today. Yonyx enables…